Frequently Asked Questions

What is quality service pricing?

While most electrical service companies quote and charge based on time and materials, for Residential Services, Ashpaugh Electric, Inc. uses a straightforward, flat rate pricing system based on the services requested. What we quote you for our services is what you pay – its that simple.

What makes Ashpaugh Electric, Inc. different than other electrical service companies?

Brian Ashpaugh holds a Master Electrician License, ensuring that all of our technicians are trained for the most efficient, effective and safe operations. Brian also has extensive design and engineering experience. Ashpaugh Electric, Inc. is bonded, insured, and licensed. 

During COvid-19, how are you ensuring the safety of your technicians and customers?

We are currently following the guidelines provided by the Indiana Health Department, as well as specific state and county guidelines. If you have additional questions about our protocols, please reach out to us directly and we are happy to answer any questions.

On the day of my service appointment, how will I know when to expect a technician?

We use an electronic dispatch and scheduling system. This helps us to schedule more efficiently, and gives us access to our electricians location and status. Our customized system will send you appointment reminders up until the day of your scheduled service, and will send you a notification when a technician is heading your way. 

What forms of payment are accepted?

We accept all major credit cards, as well as checks. Our electronic dispatch system allows us to process payments on site and generate electronic invoices and receipts before we leave the service location.